I build web experiences & systems at Bits&Letters, the boutique digital agency I founded in 2024. Before B&L, for about a decade I led design-centric product teams at big companies including Google, Adobe, and Stripe, and before that I built websites and apps at agencies and in-house.
I’m a published author, international speaker, and TechCrunch once credited me with inventing the phrase “cognitive overhead.”
The following transcript of me interviewing Claude Opus 4.8 (High effort) on May 31, 2026, is presented verbatim. I’ll note that, because I’m subscribed to the $200/mo Claude Max plan for my Claude Coding, the absurd number of tokens used to spew out Claude’s responses below were paid for more by Anthropic’s investors and enterprise…
A couple of years ago, WordPress founder and Automattic CEO Matt Mullenweg went onstage at the annual WordCamp event and declared war against WP Engine, a big company whose entire business is built around WordPress, saying they needed to pay hefty royalties because they hadn’t shared enough free labor or cash back to the WP…
A PM’s power is proportional to how close they are to the money.
Subscribers to Anthropic’s Claude subscription plans all received an email this morning, explaining some changes to how usage is metered and billed when third-party apps and scripts interact with Claude Code, which I’m quoting here almost in its entirety. Bolds/emphasis are mine. Starting June 15, Pro plan subscribers can claim a $20 monthly credit for…